All of our products can totally meet EUROPEAN standard, US standard-Lead, Nickel and Cadmium free.
1) 20-35days based on models and quantity. 2) For rush order, pls contact us and we will try to meet your requirement.
1)Our items: can offer sample in 7-15days production time based on different designs after confirmation.
2)Customized items: in 7-15days production time. Sample charge including mould fee and sample fee, mould fee will be refunded when you place order.
1)T/T, Western Union, Paypal, Escrow, Moneygram 2)sample order: 100% payment before production 3)uaual order: 30% deposit before production, 70% balance before shipment.
Q1. Can I have a sample order? A: Yes, we welcome sample order to test and check our quality. Mixed samples are acceptable.
Q2. What about the lead time? A:Sample needs 3-5 days, mass production needs generally 20-30 days.
Q3. Do you have any MOQ limit for Jewelry order? A: Low MOQ, 1pc for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive? A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive.
Q5. How to proceed an order for jewelleries? A: Firstly let us know your requirements or application. Secondly We quote according to your requirements or our suggestions. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production.
Q6. Is it OK to laser my logo on product? A: Yes. Please inform us formally before production and confirm the design first based on our sample.
Q7: Do you offer guarantee for the products? A: If the items is defective, pls notify us within 3 days of delivery. Any items must be returned in their original condition to qualify for a refund or replacement.
Q8: How to deal with the faulty? A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.3%. Secondly, For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.